Q/A about the product

Yes, it is recommended by the dermatologist. the process consists of lightly burning the cells which will then create a scab. You will just have to wait for it to fall off to discover your new flawless skin regenerated. It is totally safe and no trace !

Absolutely not! The cauterized surfaces are so small that no marks will show.

Caution: the instructions for use must be read and followed during the process.

Yes, you can follow the instructions on the " How to use it? " section of our site or also in the package.

It will depend on on the size of your mole, how quickly your body heals and which strength setting you use. Usually it takes less than a week but sometimes it could take more.

FAQ

We accept Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)        

Yes, absolutely. We deliver worldwide.!

We take 24-48h days to process your order and then 2-6 weeks to deliver it to you. Due to the global pandemic situation, delivery times may be extended for reasons beyond our control. But we assure you that our customer support team will track your packages to ensure the shortest possible delivery time. 

Our offices are located in Montreal, Canada and our international warehouse is located in China.

We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to learn more about it, please contact us by email at info@velluxio.com

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement or a refund. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. 

Please check first of all if the answers to your questions are not in the FAQ please. If not, do not hesitate to send us your questions, it will be our pleasure to answer them as soon as possible.

Our opening hours

Monday- Saturday 8am-18pm

info@dermalux.net