Returns & Refund Policy

Returns 

Our policy lasts 30 days after receiving the product. If 30 days have passed, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To make a return, you must present us with a receipt or proof of purchase.
Please do not return anything before contacting us at info@dermalux.net. We will open a case and provide you with the next steps to return your item.

Refunds (if applicable)


Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, then your refund will be processed, and credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)


If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a necessary processing time before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at info@dermalux.net.

Exchanges (if applicable)

We replace an item only if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an e-mail to info@dermalux.net.

Gifts & Gifts


If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we have received the returned item, a gift certificate will be sent to you by post.
If the item was not identified as a gift at the time of purchase, or if the giver of the gift preferred to receive the item first and offer it to you later, we will send a refund to the giver of the gift and he will know that you have returned the item.